You also don’t leave the customer in the store.Īnswer D tries to create this balance however, the customer in the store is kept waiting for the entire duration of the conversation. Nevertheless, this is better than answer choice A since the customer in the store did not ask for you personally.Īnswer choice C balances the two needs – you give the calling customer your personal attention and let them know that you will contact them. However, you are thus forced to stop servicing the customer you are currently with. In response B, both customers are serviced, and you respond to the customer’s request to speak to you personally. This is not a good response, although both customers are served. In response A, you ignore the customer request by phone to speak to you specifically. In this scenario, you have a conflict between the need to serve two customers. Here’s a sample question from our complete Walmart RAA practice to give you a feel for the real thing:Ĭompetencies: Prioritizing, critical thinking, service orientation Then, you’ll need to choose how you respond to each scenario. Walmart will provide you with a variety of situations that you could encounter as a Retail Associate. This section is essentially a Situational Judgment Test (SJT). #1 Work with Customers/Members and Associates Let's move on to talk about the specifics of the Walmart Assessment Test, with some practical examples. The best answers depict you as the ideal employee Walmart wants in the position you chose. Might seem like a no-brainer, but your answers in this section are just as important, as they show Walmart what kind of a person and employee you are.Ĭontains questions about your personality. General questions about your background and experience. Give the correct change to a customer as quickly as possible. Respond in the best way to everyday scenarios you might encounter while working at Walmart.Īn interactive assessment. Work with Customers/Members and Associates The test contains four sections, which are a mix of personality, situational judgment, and math assessments: Remember that once you fail, you will not be able to retest in six months (!)
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |